Blippbuilder FAQs

Read through commonly asked questions

Blippar Documentation Centre

Can we create an account with personal email accounts such as google, yahoo etc. for educational sign up using a school account?

No. Our system will not accept personal email accounts (like Gmail, Yahoo, Hotmail) for educational sign up. Please note that for educational sign up, you need to have an email account hosted on your school/university domain (e.g. [email protected]).

Can teachers develop AR resources for teaching students using the tool?

Yes.

When to use printed marker image and URL or QR code for viewing the AR experience created?

There are two types of WebAR experiences you can create in the BlippBuilder tool. First one is "Around the user" and the second one is "On a printed marker".

If you have created WebAR on a printed marker, then you can just include the original marker image or URL of the blipp on your product cover and other users can scan the marker image using the Blippar app to see your WebAR experience (no need to print the QR code).

If you have created WebAR around the user then you need to either put the QR code on the product cover or the URL of the blipp.

What is the pricing?

Contact [email protected]

Can multiple markers be added to a project? Can multiple projects be published for only a week instead of a year?

Yes, multiple markers can be added to a project and you can create as many projects as you want in the BlippBuilder. However, any blipp published to live will stay live for a period of 12 months from the date of publishing. You do have an option to unpublish your blipp whenever you would like to.

Can 3D models that are built in Zbrush and animated with Maya be used as markers? Is there an issue if the file size is more than 30mb?

3D models have to be in .GLB format, so you have to export the models from maya in .GLB.

30 mb is too large in size and it will cause crashes mainly in iOS safari browsers. It's better to reduce the model size for better experience.

On a free trial account do we get access to training and technical support? Is there any reference videos or material available?

Unfortunately no training or technical support will be available on a free trial account.

However, you can refer to our channel on YouTube for Blippbuilder demos or developer.blippar.com for documentation.

We do not have the original files that were uploaded. Would it be possible to receive a WeTransfer of the files for these pins that are in the Blippar backend?

We do not have a standard process to access the files. The files are very strictly hidden behind user authentication to ensure access to user files is negligible and strictly prohibited.

How to Add a Scene? How to add assets on a canvas? How to activate touch action?

There is an option to go to a scene in Web AR under action. You can add assets into the canvas and on selecting the element there is an option on the right side under action “go to scene”.

While creating your Web AR experience, you can customize action on touch and select "Go to scene" option. This way once your blipp is published to live, it will switch to different scenes on touch action.

Why is my WebAR experience stuck on loading after scanning a code?

Ensure that all asset actions in the project are properly configured. Missing or incorrectly set asset actions can cause loading issues. Additionally, check for unsupported fonts or corrupt assets.

How can I improve marker tracking performance in BlippBuilder?

Ensure the marker image resolution is at least 300x300 pixels for optimal recognition. Images with lower resolution may fail to trigger correctly. For more information, kindly refer to What makes a good marker document.

Can I apply animated textures to 3D objects in BlippBuilder?

Yes, you can apply animated GIFs and videos as textures to 3D objects.

Animated GIF:

• Place the 3D object in the scene.

• Select the object.

• In the right panel, under “Basic Properties,” click “Add Texture” and select the animated GIF.

OR

With Actions & Events:

• Video textures are only supported with A&E, please check this Actions & Events flow:

Can I remove the marker rectangle frame and watermark from my BlippBuilder project?

The marker rectangle frame is a necessary visual cue for users to identify where to scan and it can not be moved. There is an option in the Project settings to “Hide marker image” as shown below.

Blippar watermark can be removed with CreativePlus or a higher subscription plan.

Can I embed videos hosted on platforms like YouTube or Vimeo in BlippBuilder projects?

Currently, BlippBuilder does not support embedding third-party video players as interactive objects.

Why can't I upload my audio file in BlippBuilder?

• The supported audio file types are .mp3 and .ogg

• For using audio, you may either consider “Background Audio” option or use Actions & Events

You can add Audio as action on touch for 3D objects and Images. Refer to this VIDEO TUTORIAL.

Can I publish my BlippBuilder project on my own custom domain?

Yes, BlippBuilder projects can be hosted on custom domains with a separate subscription. Kindly reach out to [email protected] for details.

How can I resolve issues with importing 3D models from Sketchfab into BlippBuilder?

Ensure the model's initial mesh position is close to its pivot point. If the model appears blank or disappears when rotating the camera, set "Frustum culled" to "Always render" in the properties panel. Additionally, adjust the scale of the model to a more appropriate value (e.g., 100) if it defaults to a very large scale. If the issue persists, contact support for further assistance.

Can I delete my personal data from Blippar's systems?

Yes, you can request the deletion of your personal data from Blippar's systems. Please contact support with your request. If the request is related to any issues with BlippBuilder, we would be happy to assist you in resolving them before proceeding with the account deletion.

Why does BlippAR struggle with surface tracking and object placement?

For better AR surface tracking, use textured, non-reflective surfaces with high-contrast patterns like grids or tiles. Avoid smooth, shiny, or plain surfaces, as they hinder tracking. Larger surfaces also improve stability by providing more data points for the system to detect

Are there educational plans available for BlippBuilder?

Yes, we are passionate about using the power of AR to enhance learning for students so we offer education organizations heavily discounted plans. These custom educational plans depend on your requirements and project durations. Kindly reach out to [email protected] for more information.

What is the cost of the full version of BlippBuilder?

The cost of the full version of BlippBuilder depends on your project requirements and duration. We offer custom pricing plans tailored to your needs. Please contact [email protected] for detailed pricing information.

How can I resolve login issues with my Blippar account?

If you are experiencing login issues, ensure your internet connection is stable and try resetting your browser settings to default. If the problem persists, contact support with your account details for further assistance.

What is the file size limit for video assets in BlippBuilder?

The maximum file size for video assets in BlippBuilder is 100 MB. If your video exceeds this limit, consider compressing or optimizing the file before uploading.

Can I create different AR experiences with multiple markers in one project?

• To create different AR experiences for each marker, use the Actions & Events feature within that project to set up unique interactions when a particular marker is recognized (like transitioning to a specific scene for each marker)." Kindly refer to the Video Tutorial.

• BlippBuilder supports up to 10 markers in a single project using Actions & Events.

How can I add an existing user to my team in BlippBuilder?

If you receive a message that a user is already registered with the provided email ID, contact support with the registered email ID and the email ID you wish to add. We will assist you in adding the user to your team.

How can I cancel my BlippBuilder subscription?

To cancel your BlippBuilder subscription, go to your profile in the HUB account, select "Manage projects and licenses". On the next screen you will see all your active licenses (for BlippBuilder and WebAR SDK). You can click on the “Cancel” option next to the desired license. Note that the subscription will remain active until the next renewal date, after which the project will be unpublished.

How can I resolve issues with project visibility in BlippBuilder?

If students or users cannot see their projects after logging in, try signing in from a different device or resetting the browser settings to default. If the issue persists, contact support with the email addresses of the affected users for further investigation.

Can I use BlippBuilder for offline AR experiences?

BlippBuilder currently does not support offline AR experiences. All AR content created with BlippBuilder requires an internet connection to function.

How can I request an invoice for my BlippBuilder subscription?

To request an invoice, contact [email protected] or [email protected] with your account details. Our finance team will provide the invoice and assist with any payment-related queries.

Can I use BlippBuilder to create AR experiences for commercial projects?

Yes, BlippBuilder can be used to create AR experiences for commercial projects. We offer various subscription plans tailored to your project requirements. Contact support for more information on pricing and features.

Can I migrate projects from one account to another?

Project migration is only available for users with active subscription plans. Contact [email protected] with the details of the projects and accounts involved, and we will assist you with the migration process.

How can I create AR experiences for kindergarten or early education?

BlippBuilder is an easy-to-use no-code AR creation tool, designed to be as simple as creating a PowerPoint presentation. You can easily drag and drop your assets except the audio files (such as images, videos, and 3D models) into the tool and arrange them according to your project needs. Once your project is published live, you will receive a QR code. Anyone can view the AR experience simply by scanning this code.

For more detailed guidance on tool navigation and a step-by-step process for creating your AR project, please refer to our BlippBuilder documentation and video tutorials HERE.

Can I use BlippBuilder to create AR experiences for exhibitions or events?

Yes, BlippBuilder can be used to create AR experiences for exhibitions or events. We offer custom solutions and sponsorship opportunities for innovative projects. Contact support with your project details for further discussion.

How can I resolve issues with the Blippar app on Android devices?

The Blippar app is no longer supported as App AR projects have already been discontinued. We recommend transitioning to Web AR projects created with BlippBuilder, which can be accessed directly from your mobile browser without the need for an app.

How can I request a sponsorship for an AR project?

To request a sponsorship for an AR project, contact [email protected] with detailed information about your project, including its goals, target audience, and how Blippar's services will be utilized. We will review your request and provide further guidance.

How can I resolve issues with uploading assets in BlippBuilder?

If you encounter issues uploading assets in BlippBuilder, ensure the file size and format meet the requirements. For video assets, the maximum file size is 100 MB. Try to upload optimized 3D assets and keep them under 40MB. If the issue persists, contact support for further assistance.

How can I resolve issues with project loading in BlippBuilder?

If you encounter issues with project loading in BlippBuilder, try clearing your browser cache or using an incognito window. If the issue persists, contact support with the project URL for further investigation.

How can I resolve issues with the Blippar app on iOS devices?

The Blippar app is no longer supported for App AR projects. We recommend transitioning to Web AR projects created with BlippBuilder, which can be accessed directly from your mobile browser without the need for an app.

How can I create AR experiences for commercial advertising?

BlippBuilder is an excellent tool for creating AR experiences for commercial advertising. We offer various subscription plans tailored to your project requirements. Contact support for more information on pricing and features.